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Hi! I'm your AI assistant. I can help you find personalized jewelry, answer questions, and assist with orders. What can I help you with today?
- Orders can be canceled within 1 hour of placing them, except for personalized items. Contact customer support immediately for assistance.
- After your order has shipped, you will receive a USPS tracking link via email. Use this link to track your order.
- You will receive a confirmation email when your order has been shipping. Make sure that these emails are not sent to your spam folders. Altrenatively, you can track your order by logging into your account and click the order number to view the staus and history.
We offer FREE standard shipping on orders over $50! No promo code is needed. This discount will automatically apply to your final order.
| Merchandise | Country | Service | Rate | Delivery Time |
|---|---|---|---|---|
| Greeting Cards | U.S. | USPS Standard Domestic | FREE | 3-5 Business Days |
| Shadow Boxes | U.S. | USPS Standard Domestic | $5.00 | 3-5 Business Days |
| Non-Paper Goods | U.S. | USPS Standard Domestic | $2.00 | 3-5 Business Days |
| All Products | U.S. | USPS Expedited Domestic | $10.00 | 2-3 Business Days |
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FREE standard domestic shipping on orders over $50! FREE shipping for additional items of the same category! Sorry - we currently are not offering international shipping. |
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At Fassional, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning items:
Eligibility:
- To be eligible for a return, items must be in their original condition, unworn, and undamaged. This includes any packaging, tags, or labels that were included with the item.
- Customized or personalized items are not eligible for return unless they arrived damaged or defective.
- Returns must be initiated within 30 days of receiving the item.
Initiating a Return:
- To initiate a return, please contact our customer service team at support@fassional.com and provide your order number and details about the item(s) you wish to return.
- We will provide you with a printable shipping label for the item(s) to be returned.
- Please package the item securely to prevent damage during transit.
Refund Process:
- Upon receipt of the returned item, we will process refunds to the original payment method within 3 business days.
We use PayPal as a secure and convenient payment method that allows you to make online purchases without sharing your financial details. With PayPal, you can pay using your PayPal balance, bank account, or credit card. Even if you don't have a PayPal account, you can still use PayPal to pay with your credit card, ensuring a smooth and flexible checkout experience.
You can sign in to your Fassionl.com account to update account information, recover fogotten password, and track all the orders.
Fill out the Contact Form to submit your inquiries. We will get back to you within 24 hours.